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Online survey

Arriva has recently invested in the website you are using

Therefore we're keen to know what you think of the site.

First name: Surname: Email address:

Have you visited www.arrivabus.co.uk before today?

What was your main reason for visiting our website today?

Other reason

Did you manage to find all the information you were looking for?

How easy was it to find what you were looking for on the website?

Please rate each of these aspects of the website on a scale of excellent (7) - extremely disappointing (1)

Content: Layout: Colours: Text Size: Taking everything into consideration, how would you rate this website overall (out of 7):

Would you recommend this website to a friend or family member?

Do you want to tell us anything else about the site?

How often do you use the internet?

How comfortable are you with using the internet?

And now please can you tell us a little about yourself and your travel habits?

How often do you travel by bus?

If you do travel by bus, what is the main purpose of your journeys?

Other:

Do you have access to a car? Please tick main use:

Are you?